num.is
Refund Policy
For entertainment and self-development only. Not advice.
Overview
This policy explains when refunds are and are not available for num.is readings. It applies alongside our Terms of Service and does not affect any mandatory consumer rights you have under the law of your country of residence.
Free readings
Free readings are provided at no cost, so no payment and no refund are involved.
Nature of the product
A paid reading is instant digital content: it is generated for you and delivered immediately after payment is confirmed. Because it is delivered at once and cannot be "returned", paid readings are generally non-refundable once access has begun.
EU / EEA / UK customers — right of withdrawal
If you are a consumer in the EU, EEA, or UK, you normally have a 14-day right to withdraw from a purchase. For digital content delivered immediately, this right is lost once delivery has started, provided you gave your prior express consent and acknowledged that you thereby lose the right. At checkout you are asked to give that consent so your reading can be delivered instantly; if you do, you will not be entitled to a withdrawal refund for that reading.
United States and other regions
Except where the law requires otherwise, paid readings are final and non-refundable once delivered.
When we will refund
We will refund you where a reading was charged but not delivered, where a clear technical fault on our side made the reading unusable and we cannot fix it, or where you were charged in error or more than once for the same order. These are handled case by case in good faith.
How to request a refund
To request a refund, email support@num.is within 14 days of your purchase with your order reference and a short description of the problem. We aim to respond within a few business days, and approved refunds are returned to your original payment method.
Chargebacks
If you believe a charge is wrong, please contact us before opening a dispute with your bank or card provider — we can almost always resolve it faster directly.
Contact
For any question about payments or refunds, contact support@num.is.
Effective as of publication.